Terms of Service

These Terms of Service (“Terms”) are a contract between you and Lilium Digital LLC, a Wyoming limited liability company, 5830 E 2nd St, Ste 7000 #22937, Casper, WY 82609, operator of Renowna (“Renowna,” “we,” “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. The Service

Renowna provides software that reads your public Google reviews, drafts and (per your settings) posts replies, gives you a review link and QR code to share with your customers, and reports on your reputation. Features may change over time. Features marked “beta” or “coming soon” are provided as-is while we finish them.

Google dependency. Reading and replying to reviews runs through Google’s official Business Profile API. We connect that access with you during onboarding. Google controls the API and may change, restrict, or withdraw it at any time, which is outside our control. If review reading or replying becomes unavailable to your account for that reason, you may cancel and we will refund the unused portion of any prepaid period.

2. Eligibility and your account

You must be at least 18 years old and authorized to act for the business you register. You are responsible for your login credentials and all activity under your account, and for the accuracy of the information you provide.

By connecting a Google Business Profile, you represent that you are the owner or an authorized manager of that profile and that you have the right to let Renowna read its reviews and post replies on its behalf.

3. Acceptable use and review compliance

You agree to use Renowna lawfully and in line with the policies of the platforms it connects to (including Google). In particular, you agree not to:

• solicit reviews selectively based on expected sentiment (“review gating”), or offer incentives in exchange for reviews;
• post or procure fake, deceptive, or AI-fabricated reviews or testimonials;
• pressure customers to leave a review while you are on the premises, set review quotas for staff, or ask customers to include specific content in a review;
• include sensitive personal information, or any confirmation of private customer details, in a public reply;
• use the Service to contact people who have not consented where consent is required.

Renowna is built to help you comply with Google’s review policies and the FTC’s Consumer Reviews and Testimonials Rule, but you are responsible for how you configure and use it. We will not build or offer any feature that suppresses, filters, or selectively solicits reviews based on sentiment.

Text messages and the TCPA. Renowna does not send messages to your customers. Our SMS and email templates are for you to send from your own phone or CRM. You are solely responsible for obtaining any consent the law requires (including under the TCPA and state telemarketing laws), honoring opt-outs, and complying with carrier rules when you contact your customers.

4. AI-generated content

Replies are drafted by AI and may contain errors. AI-drafted replies are posted under your business’s name, not Renowna’s, and Google shows them as replies from the business owner. You are the publisher of every reply. You are responsible for any content posted under your business’s name, whether you approved it individually or enabled automatic posting. We recommend keeping reply approval on until you are confident in the output. You can turn automatic posting on or off at any time. Where the law requires, we may label replies as AI-assisted.

5. Subscriptions, billing, and cancellation

• Renowna is a subscription billed at the price shown at signup (currently $99 per month per location, or $49 per month for founding members), processed by Stripe.
• Price lock: your monthly price will not increase while your subscription remains continuously active.
• Automatic renewal: your subscription renews automatically each month (monthly plans) or each year (annual plans) until you cancel, and your payment method is charged at the start of each period. For annual plans we email a reminder at least 3 days before the renewal charge. You can cancel anytime from Settings → Billing; cancellation stops future charges and takes effect at the end of the current period. We also send a reminder email before each charge.
• Free trials convert to paid only if you add a payment method. We do not charge you automatically at the end of a trial.
• 30-day money-back guarantee: if you are unhappy for any reason within 30 days of your first paid charge, email hello@renowna.com and we will refund that charge in full. After that, charges are non-refundable except where required by law.
• We may change pricing for new customers at any time. Changes never apply to an active subscription.

6. Your data and what happens when you leave

Your reviews live on Google and are always yours. When you cancel, you can export your reply history, and we delete your account data within 30 days of cancellation. Your review link and QR code stop redirecting, and any Renowna widget on your website stops updating, when your subscription ends.

7. Third-party services

The Service relies on third parties (Google, Stripe, Anthropic, Supabase, Vercel, Resend, and others). Your use of those services is also subject to their terms, and we are not responsible for their availability or actions. In particular, Google may change or restrict its Business Profile API at any time.

8. Intellectual property

We own the Service and its software, branding, and content (excluding your data and content). You retain rights to your business content; you grant us a license to process it solely to provide the Service. If you believe content in the Service infringes your copyright, email legal@renowna.com.

9. Disclaimers

The Service is provided “as is” without warranties of any kind. We do not guarantee any particular rating, ranking, number of reviews, or business result. Reputation outcomes depend on many factors outside our control. We target 99.9% monthly uptime; that is a goal, not a guarantee.

10. Limitation of liability and indemnification

To the maximum extent permitted by law, Renowna and Lilium Digital LLC will not be liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

You agree to indemnify and hold harmless Renowna and Lilium Digital LLC from claims arising out of content posted under your business’s name through the Service, your violation of these Terms, or your violation of Google’s policies or the FTC’s rules in how you use the Service.

11. Termination

You may stop using the Service anytime. We may suspend or terminate accounts that violate these Terms or platform policies. On termination, your right to use the Service ends and we delete your data within 30 days.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Before filing a claim, you agree to email us at legal@renowna.com and give us 30 days to resolve it informally. Any dispute that cannot be resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and you and Renowna each waive the right to a jury trial or to participate in a class action. You may opt out of this arbitration clause by emailing us within 30 days of first accepting these Terms. Either party may bring qualifying claims in small-claims court instead. Any arbitration hearing or small-claims proceeding will take place in Natrona County, Wyoming, or the county where you are located.

13. Changes

We may update these Terms. Material changes will be posted here with a new “Last updated” date and emailed to account holders; continued use after that means you accept them.

14. Contact

Questions: hello@renowna.com · Email Support hours: Mon–Fri, 8–5 Arizona time (no daylight saving — we’re on MST year-round). We answer every email within one business day.

Lilium Digital LLC, 5830 E 2nd St, Ste 7000 #22937, Casper, WY 82609