Privacy Policy

This Privacy Policy explains how Renowna (“Renowna,” “we,” “us”), a service operated by Lilium Digital LLC, a Wyoming limited liability company, collects, uses, and protects information when you use our website and software (the “Service”). If you do not agree with this policy, please do not use the Service.

1. Who we are and how to reach us

Renowna provides reputation-management software for home-service businesses, including AI-drafted replies to public reviews and tools that make it easier for your customers to leave a review. Questions about this policy or your data? Reach us at:

• Email: privacy@renowna.com (or hello@renowna.com)
• Mon–Fri, 8–5 Arizona time (no daylight saving — we’re on MST year-round)
• Mail: Lilium Digital LLC, 5830 E 2nd St, Ste 7000 #22937, Casper, WY 82609

2. Information we collect

• Account information you provide: name, business name, email, password, and billing details. Payments are processed by Stripe; we never see or store full card numbers.
• Google Business Profile data you authorize us to access (see Section 4): your profile details and your public Google reviews, ratings, and the replies posted to them.
• Content you create in the Service: brand voice settings, reply drafts and approvals, brand kit, and configuration.
• Usage and device data: log data, IP address, browser type, and cookieless analytics to operate and improve the Service.

We work with public review data only. Renowna is not designed to receive sensitive personal records, and our AI is instructed never to confirm private customer details in a public reply.

3. How we use information

• To provide the Service: read your public reviews, draft and (with your settings) post replies, generate your review link and QR code, and send your monthly report.
• To authenticate you, process subscriptions, and provide support.
• To secure, maintain, and improve the Service.
• To send service emails and, where permitted, marketing emails. Every marketing email includes our physical address and a way to opt out, and you can opt out anytime.

We do not sell your personal information, and we do not use it for advertising profiling. We do not send SMS marketing. We do not use your customers’ review text to train any AI model, ours or a third party’s.

4. Google user data and API disclosure

Renowna’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

• What we request: the business.manage scope — the only Google scope that allows reading and replying to reviews on a Business Profile. We request no other Google scopes.
• What we access: with your explicit OAuth consent, your Google Business Profile and its public reviews, ratings, and replies, so we can display them, draft replies, and (where you enable it) post replies on your behalf.
• How we use it: solely to provide and improve the user-facing features described above. We do not use Google user data for advertising, we do not sell it, and we do not use it to build or train generalized AI models.
• Human access: Google user data is not read by Renowna staff except with your consent, for security purposes, to resolve a support request you raise, or to comply with law.
• Sharing: we do not transfer Google user data to others except as needed to provide the Service (for example, sending a review’s text to our AI provider to draft a reply), to comply with law, or as part of a merger or acquisition with successor privacy protections.
• AI processing: review text may be sent to our AI provider (Anthropic) to draft a reply. It is used only to generate your reply and is not used to train third-party models.
• Retention and deletion: we retain Google data only as long as needed to provide the Service. If you disconnect Google or delete your account, we delete the Google data we hold within 30 days. You can revoke Renowna’s access anytime at myaccount.google.com/permissions, and you can delete your account and all associated data from Settings or by emailing us.

5. Your customers’ data

Renowna processes the names and public review text of people who review your business on Google. We act as a service provider to you for that data; you remain responsible for how you use the Service to communicate with your customers and for having any consent the law requires before contacting them. If you are a reviewer and would like your information removed from Renowna’s systems, email privacy@renowna.com. Note that your review itself lives on Google and is governed by Google’s policies.

6. Service providers

We share data with vendors who process it on our behalf under contract, only to perform services for us:

• Stripe — payments and invoicing
• Supabase — database and authentication (hosted in the United States)
• Vercel — application hosting
• Anthropic — AI reply drafting
• Google — Business Profile data and sign-in
• Resend — transactional email delivery
• Plausible — cookieless, privacy-friendly website analytics

7. Cookies and tracking

We use essential cookies to keep you signed in (including a small cookie that lets renowna.com recognize that you’re already a member). Our website analytics (Plausible) are cookieless and do not track you across sites. We do not use advertising cookies. Because we do not track users across third-party sites, we do not respond differently to browser “Do Not Track” signals; we honor Global Privacy Control signals as an opt-out of any sale or sharing, of which we do none.

8. Data security, storage, and retention

We use industry-standard safeguards, including encryption in transit and at rest and role-based access controls. No method is 100% secure. Your data is stored in the United States. We keep personal data while your account is active and as needed for legal, accounting, or dispute-resolution purposes, then delete or anonymize it. If a data breach affects you, we will notify you and any regulators as required by applicable state law.

9. Your rights (all U.S. users, including California)

You may have the right to access, correct, delete, or port your data, and to opt out of marketing. We extend these rights to every U.S. user regardless of where you live, including residents of states with privacy laws like Virginia, Colorado, Connecticut, Texas, Oregon, and Montana. California residents may request disclosure of the categories and specific pieces of personal information we hold, request deletion, and will not be discriminated against for exercising these rights. In the past 12 months we have collected the categories described in Section 2, from you directly and from Google with your authorization, for the purposes in Section 3. We do not sell or “share” personal information as those terms are defined under California law. To exercise any right, email privacy@renowna.com; we will verify your identity through your account email and respond within 45 days.

10. Children

The Service is for businesses and is not directed to children under 13. We do not knowingly collect their data.

11. Changes

We may update this policy. Material changes will be posted here with a new “Last updated” date, and we will email account holders about significant changes.